Shipping Terms
Shipping Terms
Payment Method:
Users can freely select and place orders. Cash on delivery is supported 💳.
For returns, please refer to the store's return policy.
If you have any questions after receiving the goods, please contact our online customer service promptly. We are available 24/7!
Logistics Terms:
Shipping Fee: Free shipping 🚚
Shipping Time: Orders will be shipped in sequence after successful order placement, approximately within 3 business days; delivery is available on weekends and holidays as usual.
Delivery Time: Delivery takes approximately 7-10 business days after order completion.
Signing Instructions: Please fill in a suitable address and contact number when placing your order. Upon receipt, please check the outer packaging for damage, the quantity of goods for consistency with the order, and the completeness of the packing list. You may refuse delivery if the outer packaging is damaged.
If you cannot sign for the package in person, you may authorize someone else to sign on your behalf. The authorized person is also obligated to inspect the goods. The courier is only responsible for delivering the package to the address specified in the order; delivery is considered complete upon signature by anyone at that address.
Important Note: Orders cannot be modified after confirmation. Please ensure you fill in the correct address and phone number. Orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. During this period, the company will notify you by email. Please reply promptly or contact customer service. If there is no reply within 5 days, the goods will be returned to the warehouse and a refund will be arranged. Thank you for your understanding.
Returns and Refunds
If the goods have quality problems, you can apply for a full refund.
Specific return and exchange methods and conditions are subject to the product sales page and order process records.
Returned goods must be complete with all products, gifts, accessories, packaging, and accompanying documents. If there is a paper invoice, it should be returned as well. All required documents must be signed in accordance with relevant laws and regulations; otherwise, the company has the right to refuse the return and exchange request.
You understand and agree that when processing a refund, the company may need to handle the legally required invoices or vouchers on your behalf.
Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time when placing an order?
A1: Delivery time will vary depending on the "transportation company" in the order.
Q2: How do I file a complaint with the courier company?
A2: You can contact their local service hotline using the "Transportation Company" information in your order's shipping details.
Q3: How long does delivery take?
A3: Delivery usually takes 7 business days from the date the order is shipped (excluding Sundays).
Q4: What should I pay attention to when signing for and inspecting the goods?
A4: Please ensure the outer packaging is intact. You can refuse to accept delivery if the packaging is damaged.
Q5: Do I need to provide any identification when receiving the goods?
A5: No. The courier is only responsible for delivering the package to the order address; you can sign for it at that address.
Q6: What if someone else signs for my order?
A6: Please contact the local customer service of the courier company listed in your order's shipping details.
Q7: How do I check the delivery status of my partner suppliers?
A7: Please check the corresponding courier company information using the "Transportation Company" information in your order.
For any questions regarding specific terms or delivery, please feel free to contact service@mail.fuzeglow.com. Our customer service is available 24/7 to answer your questions 🌟.